GABRIELLA IBAMBASI IREBE

Managed strategic partnerships with global technology vendors (Dell, NVIDIA) and international academic institutions (National Taiwan University of Science and Technology – Taiwan Tech), aligning initiatives with organizational goals.

Directed comprehensive project execution across multiple initiatives, coordinating cross-functional teams and managing on-site implementations to ensure seamless delivery.

Orchestrated stakeholder engagement with key clients (RNP, EUCL), fostering strong relationships and ensuring project outcomes met client expectations and service delivery standards.

Oversaw all partnership operations and service delivery, including intricate logistics coordination, operational readiness, and successful project handovers with UAT and stakeholder approvals.

Managed procurement processes, conducted vendor negotiations, and tracked budgets, achieving cost-effective delivery and optimizing resource utilization across projects.

Monitored project performance rigorously, preparing detailed reports that provided critical insights into progress, risks, and recommended improvement actions for informed decision-making and continuous enhancement.

Acted as a primary liaison between Microsoft and client-facing teams, ensuring consistent alignment on service delivery standards and achieving superior customer success outcomes.

Led and supported a team of 30 Microsoft Customer Success Account Managers, driving peak performance, accountability, and maintaining high standards of client satisfaction across all assigned accounts.

Managed ticket distribution and client escalations, ensuring timely resolution of issues and coordinating with internal teams to uphold high service standards and strong client relationships.

Drove significant performance improvements by identifying capability gaps, designing and delivering targeted training programs, and reporting on key trends, risks, and improvement areas.

Supported critical quoting and booking processes for both renewal and new business transactions, contributing to sustained revenue growth.

Facilitated deal approval processes with key stakeholders and meticulously monitored quarter-end procedures to ensure compliance and operational efficiency.

Strengthened client relationships by designing and implementing a structured follow-up process, resulting in an estimated 60% improvement in engagement and retention.

Coordinated client-facing events and activations, including training sessions, meetings, and exhibitions, ensuring seamless execution and a positive stakeholder experience.

Planned and managed complex international stakeholder visits, orchestrating travel logistics, hotel bookings, and transportation for delegates from the Netherlands, Kenya, and Zambia.

Developed and managed engaging digital content across social media platforms using Canva, significantly enhancing brand visibility and audience engagement.

Supported strategic market expansion efforts, contributing to the acquisition of new clients and successful entry into new markets through targeted stakeholder engagement and outreach.

Managed daily client interactions and financial transactions with high accuracy and efficiency, consistently upholding superior customer service standards.

Advised clients on a diverse range of banking products and services, successfully driving uptake and supporting cross-selling initiatives to meet business objectives.

Supported new customer onboarding and provided comprehensive training on digital banking platforms, significantly enhancing user adoption and overall client experience.

Maintained meticulous transaction records and ensured strict compliance with all operational procedures, guaranteeing accountability and audit readiness.

Resolved customer inquiries and issues promptly, enhancing satisfaction and contributing to a positive branch reputation.

Supported the effective delivery of undergraduate courses in Statistics, Business, and Managerial Economics by providing assistance with academic concepts, coursework, and learning challenges.

Delivered individualized academic support through dedicated office hours and intervention sessions, improving student understanding, engagement, and academic performance.

Served as a trusted student advisor for first-year students, offering guidance on academic transition, effective study strategies, and comprehensive support for overall student success.

Collaborated with the course facilitator in planning and coordinating classroom activities, managing course logistics, and ensuring effective and engaging learning delivery.

Assisted with assignment grading and feedback processes, contributing to continuous learning improvement and upholding academic quality standards.

Partnered with faculty members to proactively identify student needs and implement targeted academic support approaches, enhancing educational outcomes.